Frequently Asked Questions

Common Customer Questions

Do You Offer Free Samples?

Yes, absolutely free. Direct Buy Blinds urges that you request samples when a specific color is required. To request samples, click on the "Order Sample" link below the color swatches on any product's page.

Do You Offer a "Low Price Guarantee"?

Direct Buy Blinds will try to match or beat any valid competitor's offer on the same type and style of product and terms. We reserve the right to make the determination on the similarity of product for the lowest price guarantee. If you should find better pricing elsewhere, let us know!

Do You Offer Catalogs or Brochures?

At this point in time, we do not offer printed catalogs or brochures. We make every effort to include all available items on our website. You are welcome to print any of the pages you wish and if you need assistance finding the information you need please call our Customer Service Department.

Will I Be Charged Sales Tax?

Arizona residents only.

Are There Shipping Fees?

Shipping is free via FedEx and/or UPS, for over-sized items there will be a shipping fee. Customer is responsible for confirming shipping information is accurate and packages can be delivered to such address or additional fees may apply.  

Will My Order Be Delivered To My Door?

PLEASE NOTE: Most deliveries made via UPS or FedEx will be delivered right to your door. If your order contains over-sized items and must be shipped via Common Carrier (Ground Motor Freight) your order may not be able to be delivered to your doorstep. This usually depends on the type of housing or development in which you live where semi-trucks are prohibited. If this is the case, the carrier will contact you to arrange for order pick up.

Most carriers will unload your order off the truck but not carry them into your home or office. Some carriers will not unload your order off the truck. Therefore, someone capable of accepting and unloading the order will need to be present.

Is a Signature Required For Delivery?

If you desire a signature to be required upon delivery, please be sure to note that on the order form, or inform our customer service representative when placing your order. Unless a 'Signature is Required' request is made, items generally ship as 'Signature NOT Required'.

Will My Order Arrive All At One Time?

Should your order include items made at more than one factory, it will be sent in multiple shipments. Also, if any of your items are on back order, we will ship all available products and then ship any back ordered items as soon as they become available.

Do You Ship to Alaska, Hawaii, or Other Countries?

Please contact customer service for any orders shipping outside of the Continental United States for a shipping price quote. The free shipping policy will not apply to these orders. Any orders shipping outside of the Continental U.S. will incur shipping charges.

How Long Before I Receive My Order?

We make every effort to ship your order as soon as possible. Please remember that all of our blinds are custom made and most orders will ship in 4-8 business days. Shutters may take up to 8 to 10 weeks to ship. Once your order leaves our factory, it may take another 2-5 days for travel time depending on your location, over-sized orders that ship freight will take longer. If any of your items are on back order or if your order will be delayed for any other reason, we will contact you immediately.

Can You Tell Me How to Measure My Windows?

It's easy. Just follow our simple measuring guide.

What Do You Mean by "Inside" or "Outside Mount"?

This refers to the way in which the treatment will be hung, either inside or outside the window opening. Inside mounts are mounted inside the window opening that is recessed from the wall. Outside mounts hang outside the window opening either on the wood frame or above and beyond the wood frame. Inside mount is probably the most common way to hang blinds today and provides a nice, clean look. Outside mount are great for doors or for windows with a very shallow windowsill depth. Outside mount can also be used to make a window appear larger or to hide an unattractive window.

Is a Minimum Window Depth Required For an Inside Mount?

Yes. The minimum window opening's depth for an inside mount varies according to product. All depth requirements are listed in the specifications tab on each product page.

What is The No Holes Privacy Option?

Privacy No Holes Option. Instead of traditional route holes, there are small holes or small notches on the back of the slat that provide tighter closure to seal out light. This creates darker rooms for increased privacy and security. The small holes or notches are positioned near the back of the slat so the slat above covers the route hole to provide exceptional light control and privacy. Not available with cloth tapes.

What Installation Hardware Comes With My Order?

All mounting brackets necessary to install your window treatments are included with every order. There may be some instances where additional hardware might be necessary for out of the ordinary installation procedures. Please note hardware and controls may not match the color of product ordered. If you have a particular concern on hardware or control specifications please call our customer service department.

Are My Online Transactions Secure on Your Website?

Yes! Our online server software SSL (Secure Socket Layer) encrypts all of your personal information, including your credit card number, so that it cannot be read as is travels across the internet. If you still prefer not to order over the Internet you may call us.

Will My Credit Card Be Charged When I Place My Order?

Due to the fact that our window treatments are made to order, it is necessary to charge the full amount of your order on your credit card when the order is placed.

Will You Sell or Give Away My Personal Information?

Direct Buy Blinds will never share your information. All information you provide us will be kept confidential and be used solely by us and will never be shared with other companies or people.

Will I Receive an Order Confirmation?

Yes, you will receive an order confirmation email as soon as your order has been successfully placed.

Will My Order Match A Previous Order I Placed?

Due to the fact that specifications may change we can not guarantee orders placed at separate times will match exactly.  If you are placing an order and would like it to match a previous order please indicate so in the notes at checkout and include the original order number.

Will The Color Be exactly What I See On The Product Page?

Due to the many variations in monitors and browsers, color samples may appear different on different monitors. Computer monitors are not all calibrated equally and color reproduction on the Internet is not precise. Since it is not possible to guarantee our online colors will look the same on all computers, we do not guarantee that what you see accurately portrays the color of the actual window treatment. We do our very best to make sure our samples are as close to the exact product as possible, but cannot guarantee that what you see is an exact sample. If it is important that the sample be exact, it is highly recommended that you order a sample first, before placing the order for your window treatments. After you receive your samples, keep in mind that even the actual sample can have minimal color variations from the finished product as stated by our manufacturers. In most cases the samples on line will work for most people if it’s a white or off white, but dark colors and especially stained colors would be best to order a sample first. They may vary slightly from the actual product and there are also dye lot changes in the material, and we cannot be responsible for these differences. Note: Just because products have the same color name that does not mean they are the same exact color. Also don’t mistake the color name to be what you may think that color should be. Example, just because a color may have the name Pecan, does not mean it will necessarily look like what most people would consider to be a Pecan color. Please do not order using color names as your guide, always request a sample. Please order samples of all products you wish to consider purchasing to avoid any confusion and color mistakes. Please note hardware and controls may not match the color of product ordered. If you have a particular concern on hardware or control specifications please call our customer service department. By checking the box on the checkout screen you are agreeing that you have read, understand and agree to these terms. There are no returns due to color variances. May vary by product see product specifications for detailed information.

Can I Change or Cancel My Order?

All products are custom made to order and production normally begins the day an order is placed. No changes or cancellations can be made once production has begun. All specialty shutters have a design fee of $75 included to design and generate a drawing for customer confirmation. Once a specialty shape is designed and a drawing is generated the design fee will not be refunded under any circumstances. If changes or cancellations are requested prior to production and we are able to do so any amount refunded to your credit card will be less 3% of the total.

Since ALL Direct Buy Blinds products are custom made to order they cannot be resold in the normal course of business and therefore cannot be returned for any reason.

Can I Check My Order Status Online?

Yes you can check your order status by calling or emailing our customer service department.

What If My Order Is Damaged During Shipping?

Immediately upon receipt of your order, check for any for damage that may have occurred during the shipping process.

Follow these simple steps:

1. Inspect the packaging for damage during delivery, inform the driver if damage is found and have it noted on your copy of the bill of lading.
2. Save all packaging and take pictures of any damage.
3. Notify us by email within 24 hours of receipt along with pictures of the damage to product and packaging. Any items damaged in shipping reported within 24 hours will be repaired or replaced at no charge to you.  Damage not reported within the 24 window will be subject to charges.

What If What I Received Is Not What I Ordered?

Upon receipt, inspect you order. Should any item(s) have been made incorrectly, you need to notify us by phone or email within 24 hours of receiving your order. Any incorrect items will be repaired or replaced at no charge.

Is There a Warranty Included With Your Products?

All of our products come with a manufacturer’s limited warranty.

1. Save all packaging.
2. Notify us by phone or email within 24 hours of day of receipt. Any items damaged in shipping will be repaired or replaced at no charge.

May vary by product see product specifications for detailed information.